• If the business cancels the appointment: You will always receive a full refund. The funds will be returned to the same payment method, usually within 1–2 business days (up to a maximum of 14 business days).
• If you cancel the appointment before the business's cancellation deadline: You will also receive a full refund.
• If you cancel the appointment after the business's cancellation deadline:
  • Appointments not subject to a cancellation fee: If you cancel a paid appointment after the cancellation deadline, the business has 30 days to decide whether to grant a refund, according to their cancellation policy.
  • Appointments subject to a cancellation fee: If you cancel a paid appointment after the cancellation deadline, you will automatically receive a refund of the entire amount paid, and a cancellation fee may then be charged.

Please direct any questions regarding the refund status directly to the business providing the service.

You can find more information in the frequently asked questions on the Klarna website, by contacting customer support or by downloading the Klarna app.