Loyalty Cards

• How to earn stamps on Loyalty Cards and get rewarded?

Booksy Biz

• I’m a business owner and would like to join Booksy. How can I create an account?
• Can I refer a business owner?

Security

• Does Booksy store my credit card information?
• How can I protect my passwords, account and data?

Technical issues

• How do I update the Booksy app to the latest version?
• Why can’t I log in?
• I’ve created my Booksy account but I haven’t received a verification code.
• Why can’t I book an appointment?
• I’m getting a server error when I’m trying to book.
• I’m experiencing issues with notifications.

Family & Friends

• What is Family & Friends and how does it work?
• Will a member be able to see appointments I book for myself?
• Will I have access to view bookings done personally by member accounts?
• Can I unlink a member from my account?

Reviews

• How can I leave a review?
• Can I update a review?
• How can I remove a review?
• The appointment took place but it's cancelled or marked as a no-show in Booksy, how can I add a review?
• How can I make a complaint about a service?
• How can I report a business listed on Booksy?

Gift Cards

• How can I buy a gift card?

Payments and refunds

• What payment methods are accepted on Booksy?
• How can I add/remove/change a payment method?
• Why have my card details not been accepted?
• Why do I have to pay for my appointment in advance?
• How much will you charge for cancelling a booking?
• Can I get a refund if I cancel an appointment?

See all 8 articles

Appointments

• How can I book an appointment?
• How can I reschedule an appointment?
• How can I cancel my appointment?
• How can I view my appointments?
• What should I do if a service provider cancels my appointment?
• I have booked an appointment but it’s not confirmed yet. What should I do?

See all 7 articles

Booksy account

• How do I create a Booksy account?
• How can I reset my password?
• How can I change the email address or phone number registered to my account?
• How can I delete my Booksy account?
• How do I unsubscribe from emails and marketing communication?

General

• How do I download the Booksy app?
• What are the benefits of using Booksy over other booking methods?
• Is Booksy for Customers free?
• Can I use Booksy outside of my country?
• How can I contact a service provider directly?
• Can I save my favourite service providers?

See all 7 articles